How to send console logs

Big Sur:

 

*If the file is less than 20MB, attach it to the support ticket. If the file is over 20MB, open a web browser, go to the Filemail site, and upload the zipped log files. Ensure that you check the box next to Log Files and enter your Ticket ID, Email Address, and a Message about the file.

Catalina: 

  1. Launch Console (located in Applications ==> Utilities).
  2. Click on "Clear Display".
  3. Quit and launch the application that is affected and recreate the issue.
  4. Select File ==> Save a Copy As... from the Console menu bar.
  5. Save the console output log "All Messages" to your desktop.
  6. Compress (archive) the file by highlighting it, [control] or right-click the folder, then select Compress "All Messages."
  7. If the file is less than 20MB, attach it to the support ticket. If the file is over 20MB, open a web browser, go to the Filemail site, and upload the zipped log files. Ensure that you check the box next to Log Files and enter your Ticket ID, Email Address, and a Message about the file.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us