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Daylite for macOS 2022.14

Improvements

• New and improved phone formatting is here! Previously Daylite only automatically formatted North American numbers but we've made some changes to allow international phones to be automatically formatted as well. Due to this change, the phone formatting option for North American numbers in the Daylite General preferences has been removed.

Fixes

• Fixed an issue that caused Daylite to become unresponsive while using the Calendar.

• Fixed an issue where some Normal and Limited Access users were unable to access the Account preferences.

For previous release notes please see: Daylite for Mac Public Release Notes History

Daylite for iOS 2022.14

Improvements

• New and improved phone formatting is here! Previously Daylite only automatically formatted North American numbers but we've made some changes to allow international phones to be automatically formatted as well.

• When importing from the Contacts app you can now choose "Search for Contact" to search for a single contact or "Select Contacts" to choose multiple from the displayed list.

• When composing a new email in Daylite Mail you can now add file attachments! On iPad you'll see a new paper clip icon and on iPhone when you tap the more icon (...) you'll see "Add Attachment".

• When forwarding emails in Daylite Mail that contain attachments they will now be included (you can choose to remove attachments at the bottom of the compose window).

Fixes

• Increased the tap area around the Contacts Details and Activity buttons to make them easier to select.

For previous release notes please see: Daylite for iOS Public Release Notes History

For more compatibility information, check out Daylite Compatibility Quick Guide. To review Daylite's System Requirements, check out this article.

If manually updating Daylite, please make sure your current copy of Daylite is not running before following the steps below.

1. Visit our downloads page and download the latest version of Daylite.
2. Once the download has finished, open Finder and go to your Downloads folder.
3. In your downloads folder, unzip the latest-daylite.zip file by double-clicking on it.
   

   (Depending on your browser, you might be able to skip this step as it auto unzips.)

   
   
   
   
   
4. Once unzipped, drag and drop Daylite.app into your Applications folder on the finder's left-hand sidebar.
   (If manually updating, click replace on the prompt that pops up)
   
   
   
   
5. Navigate to your Applications folder and Open Daylite.
   
   
   
   
6. Once opened, you will receive a prompt to log in, enter your login information and wait for your database to download.
   (If manually updating, you should not have to log in, it should open directly into your database.)
   

To install Daylite mail assistant, take a look at How do I install Daylite Mail Assistant on my Mac?.

Occasionally some users have noticed that the Daylite Mail Assistant plugin is showing a ‘There was a problem connecting to Daylite’ error.

The following steps can help to remedy this error.

1. From the Daylite menu bar, select Daylite > Uninstall Mail Assistant...
2. Follow the on-screen prompts to uninstall Daylite Mail Assistant. 
3. Quit Daylite
4. Launch Terminal (Applications > Utilities > Terminal)
5. Copy and paste the bolded text into your Terminal window. Press the enter/return key to execute the command: launchctl remove com.marketcircle.Daylite-Helper
6. Launch Daylite
7. From the Daylite menu bar, select Daylite > Install Mail Assistant.
8. Follow the on-screen prompts to Install Mail Assistant.
9. Follow the on-screen prompts to Turn on Mail Assistant.

Symptom:

The error messages below are usually seen when Daylite is installed incorrectly, named incorrectly, or if multiple Daylite.app's exist on your device and should all be able to be remedied using the same steps we included below.

Cannot Connect to Daylite Helper.	Cannot launch Daylite Helper.

Incorrect version of Daylite Helper.	Daylite Helper cannot run.

Solution:

1. Quit Daylite (If Open)
2. Quit Mail (If Open)
3. Open Finder
4. Search for Daylite
5. Click on "This Mac"
6. Delete any Daylite applications and zips you might have on your device.
7. Download the latest version of Daylite from this link: https://www.marketcircle.com/downloads/latest-daylite
8. Navigate to your Downloads folder
9. Double click on the .zip to extract the Daylite.app from the .zip file (If using safari it should auto unzip)
10. Drag the Daylite.app from your downloads folder into the /Applications folder
11. Open Daylite

These steps should resolve your issue, however, if they do not please initiate a support ticket here for our Technical Support Team to investigate further.

Symptom

The following sync error below can occur due to a number of different reasons, such as:

1. Time Machine restore
2. Migration Assistant
3. Deletion of all Keychain items from Apple's Keychain application

Solution

Please follow along with the steps below to add a new Daylite Cloud login. If you experience any issues along the way, please review our video demonstration here to help as a guide:

1. Quit Daylite (if running).
2. Press and hold down the Shift+Option+Command buttons on the keyboard and then launch Daylite. Hold those buttons down until the Daylite login screen appears.
3. Then click on the drop-down box listed below "Log in to Daylite Cloud" and select "Add Cloud login".
4. Then enter in your Daylite email address and password and click Log In.
5. Once done, attempt to perform a manual sync, by going to File ==> Sync

If the sync error continues to persist after following the steps above, please initiate a support ticket here for our Technical Support Team to investigate further.

Symptom

You have received the following alert message when launching Apple Mail.

Locations:

~/Library/Application Support/Mail/Plug-ins

~/Library/Mail

/Library/Mail

Occasionally some users have noticed that the Daylite Mail Assistant plugin is showing a ‘There was a problem connecting to Daylite’ error.

The following steps can help to remedy this error.

1. From the Daylite menu bar, select Daylite > Uninstall Mail Assistant...
2. Follow the on-screen prompts to uninstall Daylite Mail Assistant. 
3. Quit Daylite
4. Launch Terminal (Applications > Utilities > Terminal)
5. Copy and paste the bolded text into your Terminal window. Press the enter/return key to execute the command: launchctl remove com.marketcircle.Daylite-Helper
6. Launch Daylite
7. From the Daylite menu bar, select Daylite > Install Mail Assistant.
8. Follow the on-screen prompts to Install Mail Assistant.
9. Follow the on-screen prompts to Turn on Mail Assistant.

It is not unusual in many workplaces to have multiple Macs, iPhones and iPad, each running different versions of Apple's operating systems. While it is best to keep all devices up to the latest version, this isn't always possible.

Below is a quick guide to help you understand what versions of macOS and iOS Daylite can be safely run on.

✅ - Compatible
🟡 - Support Ending
❌ - Not Compatible

Daylite & Daylite Mail Assistant

Daylite on the iPhone & iPad

Support for version 2020.36.3 has ended.

The choice to have Daylite be a native app has its advantages. Better performance, offline access and integration with Apple Systems. However, as with every choice, there are trade-offs.

In the past, our policy has been to support the three most current OS. On the surface, this policy made sense. Many businesses could continue to use Daylite after a macOS update, but this policy has sometimes done more harm than good. Each year Apple adds new capabilities to help you do more. To achieve this, they remove the old code while adding new, better technology without looking back. Supporting Daylite on older operating systems has added bloat, made Daylite complex to support and slow to develop. Maintaining old code creates new bugs, and keeps us from being able to add new features to Daylite fast enough, the features you’ve asked to be added. 

This year, with the introduction of macOS 11 (Big Sur) and its many new capabilities, we had an important decision to make. 

We want to provide you with a first-class app in macOS 11 but, we found that supporting macOS 10.14, 10.15, and 11.0 would create more of the same problems. The data shows that the current number of customers using macOS 10.14 is below 20%, and that number will only continue to decrease after Big Sur is released. 

With all this in mind, giving you the best experience, modern features, fewer bugs, and faster development, we’ve decided to drop macOS 10.14. Support for Daylite version 2020.36.3 has ended. Customers that are running Daylite on macOS 10.14 should look to upgrade to macOS 10.15.7 or macOS 11. 

Why is this problem occurring

This is currently a known Bug where if you have a Client(s) added via the Contacts Application and have Timers running.

Solution

The workaround for this is to do the following:

• Launch System Preferences > select Security & Privacy > select Privacy.
• Select Contacts from the list > uncheck Billings Pro.app in the list.

If the issue persists after following the steps above, please initiate a support ticket here for our Technical Support Team to investigate further.