How can we help you?

Symptom

You have received the following alert message when launching Apple Mail.

Locations:

~/Library/Application Support/Mail/Plug-ins

~/Library/Mail

/Library/Mail

Occasionally some users have noticed that the Daylite Mail Assistant plugin is showing a ‘There was a problem connecting to Daylite’ error.

The following steps can help to remedy this error.

1. From the Daylite menu bar, select Daylite > Uninstall Mail Assistant...
2. Follow the on-screen prompts to uninstall Daylite Mail Assistant. 
3. Quit Daylite
4. Launch Terminal (Applications > Utilities > Terminal)
5. Copy and paste the bolded text into your Terminal window. Press the enter/return key to execute the command: launchctl remove com.marketcircle.Daylite-Helper
6. Launch Daylite
7. From the Daylite menu bar, select Daylite > Install Mail Assistant.
8. Follow the on-screen prompts to Install Mail Assistant.
9. Follow the on-screen prompts to Turn on Mail Assistant.

For more compatibility information, check out Daylite Compatibility Quick Guide. To review Daylite's System Requirements, check out this article.

If manually updating Daylite, please make sure your current copy of Daylite is not running before following the steps below.

1. Visit our downloads page and download the latest version of Daylite.
2. Once the download has finished, open Finder and go to your Downloads folder.
3. In your downloads folder, unzip the latest-daylite.zip file by double-clicking on it.
   

   (Depending on your browser, you might be able to skip this step as it auto unzips.)

   
   
   
   
   
4. Once unzipped, drag and drop Daylite.app into your Applications folder on the finder's left-hand sidebar.
   (If manually updating, click replace on the prompt that pops up)
   
   
   
   
5. Navigate to your Applications folder and Open Daylite.
   
   
   
   
6. Once opened, you will receive a prompt to log in, enter your login information and wait for your database to download.
   (If manually updating, you should not have to log in, it should open directly into your database.)
   

To install Daylite mail assistant, take a look at How do I install Daylite Mail Assistant on my Mac?.

We plan to have Daylite ready to go for the official release of the latest operating systems. As Apple's OS development varies from minor incremental updates to significant revolutions in their code, we need to investigate what changes Daylite needs before we can assess compatibility.

We urge customers not to upgrade to the beta release of macOS on their day-to-day computers because Apple's code changes dramatically between updates that can break compatibility with Daylite.

We have immediately begun our investigation by testing and working with Apple. Our goal is to have Daylite compatible with macOS Ventura for Day 1 of its official release.

With that said, we are excited, and we know many people want to try the beta.

Before upgrading your OS, please stay up to date on compatibility by checking the Daylite Compatibility Guide.

FAQ:

Can I use Daylite on Apple’s Beta of macOS Ventura, iOS 16, and iPadOS 16?

As our software does not support beta versions of macOS & iOS, we urge you to not use Daylite with Apple’s beta operating systems.

While using the beta, it is likely that you will experience bugs, crashes, and other issues that interrupt your ability to work. We are working to ensure Daylite is compatible when macOS Ventura, iOS 16, and iPadOS 16 are officially released so before upgrading your operating system please check the Daylite Compatibility Guide.

I’ve Already Updated to macOS Ventura, iOS 16, or iPadOS 16. What should I do?

If you continue to use macOS Ventura, iOS 16, or iPadOS 16Beta, it is likely that you will experience bugs, crashes, and other issues that interrupt your ability to work. Because of this, we do not recommend using Daylite with macOS Ventura, iOS 16, and iPadOS 16 right now.

If you begin to experience issues stopping you from using Daylite, I suggest rolling back your operating system and restoring your data from a backup. For more information on rolling back and restoring from a backup, please get in touch with AppleCare.

As you are running a Public Beta, we welcome your feedback. However, please note feedback or bug fixes may not be addressed right away.

How long will macOS older operating systems be supported?

This largely depends on Apple’s code base and what Apple changes. Periodically we will increase the minimum operating system requirements for security reasons, or allow us to bring you new functionality only supported on newer versions. We encourage all customers to update to the latest versions of macOS and iOS for security and compatibility with our apps.

We are still working on our assessment of the differences in macOS Ventura, iOS 16, and iPadOS 16 and cannot commit to a timeline for when the support of older operating systems has been discontinued. For updates on compatibility, please check the Daylite Compatibility Guide

Daylite for macOS 2023.3

New Feature

• Daylite now supports signing in with passkeys on macOS Ventura. You can enable it by logging into your account on the Marketcircle website.

Improvements

• Notes and Emails are now displayed when searching in the Link To popover for People.

•  

  Separated the Objectives section in the sidebar into Opportunities and Projects.

Fixes

• Fixed a crash when saving or discarding a new note in certain situations.

For previous release notes please see: Daylite for Mac Public Release Notes History

Daylite for iOS 2023.3

New Feature

• Daylite now supports signing in with passkeys on iOS 16. You can enable it by logging into your account on the Marketcircle website.

Improvements

• Improved date and time selection for appointments, meetings, and reminders to use the system calendar picker.

Fixes

• Fixed an issue that could prevent some Office 365 accounts from being added to Daylite Mail.

For previous release notes please see: Daylite for iOS Public Release Notes History

Symptom:

The error messages below are usually seen when Daylite is installed incorrectly, named incorrectly, or if multiple Daylite.app's exist on your device and should all be able to be remedied using the same steps we included below.

Cannot Connect to Daylite Helper.	Cannot launch Daylite Helper.

Incorrect version of Daylite Helper.	Daylite Helper cannot run.

Solution:

1. Quit Daylite (If Open)
2. Quit Mail (If Open)
3. Open Finder
4. Search for Daylite
5. Click on "This Mac"
6. Delete any Daylite applications and zips you might have on your device.
7. Download the latest version of Daylite from this link: https://www.marketcircle.com/downloads/latest-daylite
8. Navigate to your Downloads folder
9. Double click on the .zip to extract the Daylite.app from the .zip file (If using safari it should auto unzip)
10. Drag the Daylite.app from your downloads folder into the /Applications folder
11. Restart your device
12. Open Daylite

These steps should resolve your issue, however, if they do not please initiate a support ticket here for our Technical Support Team to investigate further.

Symptom

The following sync error below can occur due to a number of different reasons, such as:

1. Time Machine restore
2. Migration Assistant
3. Deletion of all Keychain items from Apple's Keychain application

Solution

Please follow along with the steps below to add a new Daylite Cloud login. If you experience any issues along the way, please review our video demonstration here to help as a guide:

1. Quit Daylite (if running).
2. Press and hold down the Shift+Option+Command buttons on the keyboard and then launch Daylite. Hold those buttons down until the Daylite login screen appears.
3. Then click on the drop-down box listed below "Log in to Daylite Cloud" and select "Add Cloud login".
4. Then enter in your Daylite email address and password and click Log In.
5. Once done, attempt to perform a manual sync, by going to File ==> Sync

If the sync error continues to persist after following the steps above, please initiate a support ticket here for our Technical Support Team to investigate further.

It is not unusual in many workplaces to have multiple Macs, iPhones and iPad, each running different versions of Apple's operating systems. While it is best to keep all devices up to the latest version, this isn't always possible.

Below is a quick guide to help you understand what versions of macOS and iOS Daylite can be safely run on.

✅ - Compatible
🟡 - Support Ended
❌ - Not Compatible

Daylite & Daylite Mail Assistant

Daylite on the iPhone & iPad

The choice to have Daylite be a native app has its advantages. Better performance, offline access, and integration with Apple Systems. However, as with every choice, there are trade-offs.

In the past, our policy has been to support the three most current OS. On the surface, this policy made sense. Many businesses could continue to use Daylite after a macOS update, but this policy has sometimes done more harm than good. Each year Apple adds new capabilities to help you do more. To achieve this, they remove the old code while adding new, better technology without looking back. Supporting Daylite on older operating systems has added bloat, making Daylite complex to support and slow to develop. Maintaining old code creates new bugs, and keeps us from being able to add new features to Daylite fast enough, the features you’ve asked to be added. 

This year, with the introduction of macOS 13 (Ventura) and its many new capabilities, we had an important decision to make. We want to provide you with a first-class app but we found that supporting macOS 10.14, 10.15, and 11.0 would create more of the same problems. 

With all this in mind, giving you the best experience, modern features, fewer bugs, and faster development, we’ve decided to drop macOS 10.15. Customers running macOS 10.15 and using Daylite version 2022.33 or later l sync after Oct 31st, 2022. However, users will no longer receive updates for bugs access to new features, and may not receive technical support.

We strongly recommend that customers upgrade to macOS 11. 

Why is this problem occurring

This is currently a known Bug where if you have a Client(s) added via the Contacts Application and have Timers running.

Solution

The workaround for this is to do the following:

• Launch System Preferences > select Security & Privacy > select Privacy.
• Select Contacts from the list > uncheck Billings Pro.app in the list.

If the issue persists after following the steps above, please initiate a support ticket here for our Technical Support Team to investigate further.