Daylite Mail Assistant Could Not Look up the Related Message Daylite Mail Assistant Could Not Look up the Related Message

Daylite Mail Assistant Could Not Look up the Related Message

Julia Julia

When selecting an email within a conversation in Mail, the Daylite Mail Assistant shows a message that the Daylite Mail Assistant could not look up the related message.

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This happens when you select a message within a conversation, which displays from various folders as a conversation. However, Mail doesn't give access to the email's message-id, which Mail Extensions need to access the email's contents.

To address this, you can add a custom message header with the message-id. Follow these steps to add it:

  1. Open Mail and select Settings
  2. Click Viewing
  3. Click the menu next to Show message headers: and select Custom
  4. Add a custom header by clicking +
  5. In the text field type message-id
  6. Click OK

Once you've added you will see the message-id within the email header, allowing Daylite Mail Assistant to access the contents of related messages within a conversation.

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