The application freezes when trying to create a local copy for the very first time. The application freezes when trying to create a local copy for the very first time.
  1. Marketcircle Support
  2. Billings Pro
  3. Troubleshooting
  4. Login & Launch

The application freezes when trying to create a local copy for the very first time.

Josh Josh

Symptom

When logging into your database, Billings Pro appears to be frozen.

Why is this problem occurring

The download has been completed, but Billings Pro has stalled when trying to open the application.

Solution

Please update to the latest version of Billings Pro. If the issue persists after updating, follow the steps below:

  1. Quit Billings Pro.

  2. Reopen Billings Pro.

  3. If you are not automatically logged in, please attempt to log in now.

If after updating and performing the listed steps, the issue continues, contact the Marketcircle Customer Service Team for further assistance.

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