Cannot Reach Marketcircle Cloud

Symptom

When attempting to create an invoice, send invoices or estimates, or print an invoice, you are prompted with the following message:

Solution

Please make sure you are running the latest build of Billings Pro.

*If installing the application update and then restarting the computer doesn't resolve the issue, please follow these steps to send us information to review.

Please verify that you're using Billings Pro 1.7.18 and above before proceeding with the steps below.

1. Select Help > Email Log Files from the Billings Pro application menu bar. This will open a new email message window.

2. Quit Billings Pro (if it’s open).

3. Open the 'Terminal' app (located in /Applications/Utilities/).

4. In the Terminal window, enter the following command and then press the 'return' key: dig web.marketcircle.net

5. Take a screenshot of what appears in the 'Terminal' box and attach it to the email window you opened moments ago and then submit it.

A support agent will follow-up with you, advising on what steps should be taken next.