The Daylite Mail Assistant is reporting an "Incompatible Plug-ins Disabled" alert. The Daylite Mail Assistant is reporting an "Incompatible Plug-ins Disabled" alert.

The Daylite Mail Assistant is reporting an "Incompatible Plug-ins Disabled" alert.

Josh Josh

Symptom

You have received the following alert message when launching Apple Mail.

Alt text

 

Steps: 

  • Quit Daylite and Apple Mail
  • Launch Finder
  • Select Go > Go To Folder
  • Enter the path "~/Library/Application Support/Mail/Plug-ins" (Without the quotes)
  • Delete the Bundles Folder 
  • Select Go > Go to Folder 
  • Enter the path "~/Library/Mail" (Without the quotes)
  • Delete the Bundles Folder (If it doesn't exist in this Folder, then proceed to the next step)
  • Select Go > Go to Folder
  • Enter the path "/Library/Mail" (Without the quotes)
  • Delete the Bundles Folder (It will ask you for your MacOS password. So please input it)
  • Launch Daylite
  • Follow the prompts to Install Mail Assistant
  • DMA should now be activated

Locations:

~/Library/Application Support/Mail/Plug-ins

~/Library/Mail

/Library/Mail

 

If you have any questions, feel free to reach out to the Support Team and we can troubleshoot further.