Why do I get a prompt asking for CalDAV or Contacts Password?

Welcome to our help article explaining what to do if you are using Daylite and you’ve come across a prompt asking for your CalDAV or Contacts password. This prompt might appear after you’ve set up Calendar or Contact sharing with Daylite. Don't worry, it's a common issue that can be easily resolved. In this help article, we will explain why you received this prompt and provide a step-by-step guide on how to remove it.

We have included a video tutorial for your convenience. So, if you're facing this error, watch the video to troubleshoot the issue and resolve it quickly.

Symptom

After setting up Calendar or Contact sharing, you get a message asking you for a password:

 
Solution

If the issue continues and there is no update on the Cloud Status, contact our Customer Support Team.