When attempting to log into your Billings Pro Cloud account, you receive the following error:
Why is this occurring?
This is occurring because Billings Pro is unable to connect to the Billings Pro Cloud network, but your computer may be connected to the internet.
You may see this in controlled networks, such as public spaces, educational institutions, or locations that may have strict network controls.
If you are using any programs, such as the Mac OS firewall, Little Snitch, or any other firewall programs, they may be preventing Billings Pro from reaching out to the Cloud as well.
To resolve this issue, try a different network. If the issue does not persist on another network, you can contact the network admin to allow Billings Pro access to our Cloud network.
If you are using firewall programs, temporarily turn these off and then try to connect. If you can now connect, check the application settings to allow Billings Pro access to the network.
If trying a different network, turning off any firewall applications doesn't resolve the problem, and you feel that you have taken corrective action on the network but are still getting this error, please contact Marketcircle Support for more assistance troubleshooting.