Why is this problem occurring
This error occurs when Daylite on your Mac is unable to connect to the Cloud.
This can typically happen because:
- You're running either an unsupported macOS and/or Daylite version number.
- Your internet is down.
- The network you're connected to doesn't allow traffic to the Cloud servers.
- There is a status update with Cloud.
Go through each section in the order below, which addresses each of the main reasons why you may experience this issue and its solution.
You're running an unsupported macOS and/or Daylite version number.
In order to keep up with the demands of Security & Privacy and to keep your data and your clients information secure, Daylite system requirements are updated periodically.
Please check your macOS version number (Apple > About) and your Daylite version number (Daylite > About) and confirm that they currently meet our system requirements by going to our Daylite compatibility guide found here.
Please do not add any further information into your Daylite if you are using an unsupported Mac OS and/or Daylite version as this could result in data loss.
Your internet is down.
The first step to solving the problem is to confirm if you are on the internet. If you can view this article on the computer with this error, you likely have an internet connection. Click on Retry Sync and see if the issue resolves itself.
The network you're connected to doesn't allow traffic to the Cloud servers.
Some networks may allow you to access things through your browser and other internet services but do not allow you to connect to Daylite Cloud. You can quickly test this by trying another network. If you can sync, then it is likely the network causing the problem. Avoid using this network with Daylite or check out Network and Security Requirements for Daylite and reconfigure the network.
There is a status issue with the Cloud servers.
From time to time, issues arise on the Cloud servers, which may prevent you from syncing. When we have identified a problem, the Cloud Status page is updated. If there is an issue that prevents syncing on this page, our team is already working to restore your sync, and you don't need to do anything.
You can subscribe to updates on all Cloud issues from the Cloud Status Page.
After going through these steps, the issue continues and there is no Cloud Status update then there may be an issue unique to your device, or you are experiencing some other unidentified issue. Submit a Cloud Alert Ticket, and our Customer Support team will begin investigating why you cannot sync.