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  2. Daylite
  3. Troubleshooting

Troubleshooting

Information on how to resolve common issues.

Calendar & Contact Integration

Troubleshooting Calendar and Contact sharing issues.

After setting up Contact Integration, I see duplicate contacts.
CalDAV Repeating Appointments Issues
Calling contacts from Daylite on your iPad
Contact image goes missing in CardDAV client applications.
I get a prompt asking for CalDAV or Contacts Password
See all 6 articles

Crashing

Troubleshooting for Daylite crashes.

Using the Daylite Startup Option Keys
When I invite a user to an appointment, Daylite crashes.

Daylite Mail

Troubleshooting Daylite Mail Assistant and Daylite Mail for iOS.

Daylite Mail Assistant has a problem connecting to Daylite
Emails inside Daylite display "no content"
How to give Daylite Access to Mail after Denying Access
How to manually uninstall the Daylite Mail Assistant (DMA) plugin
I cannot accept invitations in the Daylite Mail Assistant
See all 14 articles

Install & Update

Troubleshooting common installation & update issues.

Last Daylite Version for macOS 10.13 and 10.14
“Update Error!” message when updating Daylite

Login & Launch

Troubleshooting common login and launch issues.

Cannot determine availability of Daylite Cloud
Daylite is reporting that user account has no associated person
How can I reset my Daylite password?
I can't type anything into the password field
Move Daylite to Applications Folder Message on launch

Support How-Tos

Log and screen capture guides for support tickets.

How can I check the status of Daylite Cloud Services?
How can I find out what version of Daylite I am using?
How can I send the Daylite log files from my iPhone or iPad?
How can I take a screenshot of my screen or my window?
How to gather and send your Daylite logs (in-app)
See all 12 articles

Syncing

Troubleshooting common Sync issues.

Unable to authenticate token from Keychain
Daylite - Open ESET Ports
Daylite Cloud cannot be reached on your current connection
Daylite Helper - Open ESET Ports
Daylite Mail Assistant - Open ESET Ports
See all 6 articles