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How can we help you?

Troubleshooting

Information on how to resolve common issues.

Calendar & Contact Integration

Troubleshooting Calendar and Contact sharing issues.

After setting up Contact Integration, I see duplicate contacts.

CalDAV Repeating Appointments Issues

Calling contacts from Daylite on your iPad

Contact image goes missing in CardDAV client applications.

Selecting "All Contacts" in the Contacts application shows duplicate records.

See all 6 articles

Crashing

Troubleshooting for Daylite crashes.

Using the Daylite Startup Option Keys

When I invite a user to an appointment, Daylite crashes.

Daylite Mail

Troubleshooting Daylite Mail Assistant and Daylite Mail for iOS.

How to give Daylite Access to Mail after Denying Access

I'm unable to merge a letter template for a Person and send it via an email

Reverting to the Legacy Mail Assistant Plugin from the new Mail Assistant Extension

When I attempt to send an email existing in Daylite, I see an error

When I Invite Someone to a Meeting I See "Your user contact record needs an email address before you can invite contacts."

See all 7 articles

Install & Update

Troubleshooting common installation & update issues.

Last Daylite Version for macOS 10.13 and 10.14

“Update Error!” message when updating Daylite

Login & Launch

Troubleshooting common login and launch issues.

Cannot determine availability of Daylite Cloud

Daylite is reporting that user account has no associated person

How can I reset my Daylite password?

Move Daylite to Applications Folder Message on launch

Support How-Tos

Log and screen capture guides for support tickets.

Formatting Options in Notes

How can I check the status of Daylite Cloud Services?

How can I find out what version of Daylite I am using?

How can I send the Daylite log files from my iPhone or iPad?

How can I take a screenshot of my screen or my window?

See all 13 articles

Syncing

Troubleshooting common Sync issues.

How Do I Fix a Daylite Helper Error

Unable to authenticate token from Keychain

Daylite - Open ESET Ports

Daylite Cloud cannot be reached on your current connection

Daylite Helper - Open ESET Ports

See all 7 articles