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  2. Daylite
  3. Troubleshooting

Troubleshooting

Information on how to resolve common issues.

Calendar & Contact Integration

Troubleshooting Calendar and Contact sharing issues.

After setting up Contact Integration, I see duplicate contacts.
CalDAV Repeating Appointments Issues
Calling contacts from Daylite on your iPad
Contact image goes missing in CardDAV client applications.
Selecting "All Contacts" in the Contacts application shows duplicate records.
See all 6 articles

Crashing

Troubleshooting for Daylite crashes.

Daylite Mail Assistant Could Not Look Up The Selected Message
Using the Daylite Startup Option Keys
When I invite a user to an appointment, Daylite crashes.

Daylite Mail

Troubleshooting Daylite Mail Assistant and Daylite Mail for iOS.

Apple Mail Crashing after Turning on Mail Extensions
Daylite Mail Assistant Support Matrix
How to give Daylite Access to Mail after Denying Access
I'm unable to merge a letter template for a Person and send it via an email
Reverting to the Legacy Mail Assistant Plugin from the new Mail Assistant Extension
See all 13 articles

Install & Update

Troubleshooting common installation & update issues.

Last Daylite Version for macOS 10.13 and 10.14
“Update Error!” message when updating Daylite

Login & Launch

Troubleshooting common login and launch issues.

Cannot determine availability of Daylite Cloud
Daylite is reporting that user account has no associated person
How can I reset my Daylite password?
Move Daylite to Applications Folder Message on launch

Support How-Tos

Log and screen capture guides for support tickets.

Formatting Options in Notes
How can I check the status of Daylite Cloud Services?
How can I find out what version of Daylite I am using?
How can I send the Daylite log files from my iPhone or iPad?
How can I take a screenshot of my screen or my window?
See all 12 articles

Syncing

Troubleshooting common Sync issues.

How Do I Fix a Daylite Helper Error
Unable to authenticate token from Keychain
Daylite - Open ESET Ports
Daylite Cloud cannot be reached on your current connection
Daylite Helper - Open ESET Ports
See all 7 articles