Troubleshooting

Information on how to resolve common issues.

Calendar & Contact Integration

Troubleshooting Calendar and Contact sharing issues.

After setting up Contact Integration, I see duplicate contacts.

CalDAV Repeating Appointments Issues

Calling contacts from Daylite on your iPad

Contact image goes missing in CardDAV client applications.

I get a prompt asking for CalDAV or Contacts Password

See all 6 articles

Crashing

Troubleshooting for Daylite crashes.

Using the Daylite Startup Option Keys

When I invite a user to an appointment, Daylite crashes.

Daylite Mail

Troubleshooting Daylite Mail Assistant and Daylite Mail for iOS.

Daylite Mail Assistant has a problem connecting to Daylite

Emails inside Daylite display "no content"

How to give Daylite Access to Mail after Denying Access

How to manually uninstall the Daylite Mail Assistant (DMA) plugin

I cannot accept invitations in the Daylite Mail Assistant

See all 14 articles

Install & Update

Troubleshooting common installation & update issues.

Last Daylite Version for macOS 10.13 and 10.14

“Update Error!” message when updating Daylite

Login & Launch

Troubleshooting common login and launch issues.

Cannot determine availability of Daylite Cloud

Daylite is reporting that user account has no associated person

How can I reset my Daylite password?

Move Daylite to Applications Folder Message on launch

Support How-Tos

Log and screen capture guides for support tickets.

Formatting Options in Notes

How can I check the status of Daylite Cloud Services?

How can I find out what version of Daylite I am using?

How can I send the Daylite log files from my iPhone or iPad?

How can I take a screenshot of my screen or my window?

See all 13 articles

Syncing

Troubleshooting common Sync issues.

Daylite Helper Errors

Unable to authenticate token from Keychain

Daylite - Open ESET Ports

Daylite Cloud cannot be reached on your current connection

Daylite Helper - Open ESET Ports

See all 8 articles

Trending Issues

Troubleshooting known Issues with Daylite.