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Support How-Tos

Log and screen capture guides for support tickets.

How can I check the status of Daylite Cloud Services?
To check the status of Daylite Cloud: Open the Daylite application. Fro...
Josh Josh
How can I find out what version of Daylite I am using?
Daylite Launch Daylite. From the Daylite menu bar, choose Daylite > Abo...
Josh Josh
How can I send the Daylite log files from my iPhone or iPad?
To better assist with technical support issues that may arise in Daylite...
Josh Josh
How can I take a screenshot of my screen or my window?
To take a screenshot on your Mac To take a screenshot of your entire sc...
Josh Josh
How to gather and send your Daylite logs (in-app)
  In order to send your us your Daylite logs from inside the Daylite app...
Brian Brian
How to generate a Console log on Apple's BigSur macOS
The Console application tracks and detects errors and exceptions in mult...
Brian Brian
How to locate and send your Crash logs
The crash logs for any Application or Program on your Mac are stored in ...
Brian Brian
How to locate and send your Daylite logs (via Finder)
If you're unable to open Daylite to save your Daylite logs, please follo...
Brian Brian
How to locate and send your Daylite Logs and Storage on iOS
  Please follow along with the steps below on how to locate and send you...
Brian Brian
How to obtain and send the Daylite crash logs from the iPhone or iPad
If you've been experiencing constant crashes while working inside the Da...
Brian Brian
How to record a video for a support ticket
Desktop Computers Launch QuickTime. Click on the "File" menu and select...
Josh Josh
How to send console logs
Big Sur: Launch Console (located in Applications ==> Utilities). Click ...
Josh Josh