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  1. Marketcircle Support
  2. Billings Pro
  3. Troubleshooting

Troubleshooting

Crashing

Troubleshooting for Billings Pro crashes.

Billings Pro on my iOS device crashes after clicking Customize when creating an Invoice

Integration

Troubleshooting 3rd party integrations.

How do I find my error logs for MoneyWorks exports?
How do I set up MoneyWorks to save my log files?
I'm receiving an error when exporting from Billings Pro to MoneyWorks

Invoicing

Troubleshooting common invoicing issues.

Cannot Reach Marketcircle Cloud
I am unable to view invoices: File and server not available
When creating an invoice, an error appears stating that "Another invoice window is open?

Login & Launch

Troubleshooting common login and launch issues.

Cannot Log into Billings Pro Cloud: Error 100
The application freezes when trying to create a local copy for the very first time.
The error "Invalid Credentials" appears when attempting to log into Billings Pro on the iPhone and iPad
When I launch Billings Pro, the application does not open

Support How-Tos

Log and screen capture guides for support tickets.

Can I send a support request directly from Billings Pro on my iOS device?
How can I take a screenshot of my screen or my window?
How to locate and send your Billings Pro logs (in app)
How to locate and send your Billings Pro logs (via Finder)
How to record a video for a support ticket
See all 6 articles

Syncing

Troubleshooting common Sync issues.

I'm not able to sync: Billings Pro has pending changes and has not synchronized in 3 days or more
My Billings Pro database appears to have stopped syncing. What can I do?
Where can I verify the last sync date for Billings Pro?